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  3. Our VOXL2 stopped responding

Our VOXL2 stopped responding

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  • VinnyV Vinny

    @Moderator That is what the high level failure description seems to imply.

    @Matthew-Wellner Are you able to order another one? My team tells me we have them in-stock, and we can ask for expedite (but I can't assure that). Then we can process the RMA later if that works for you.

    Matthew WellnerM Offline
    Matthew WellnerM Offline
    Matthew Wellner
    Regular
    wrote on last edited by
    #21

    @Vinny - I could, but how would this work? We'd need the board in NC by Monday afternoon. Is that even feasible?

    Thanks,
    Matt

    VinnyV 1 Reply Last reply
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    • Matthew WellnerM Matthew Wellner

      @Vinny - I could, but how would this work? We'd need the board in NC by Monday afternoon. Is that even feasible?

      Thanks,
      Matt

      VinnyV Offline
      VinnyV Offline
      Vinny
      ModalAI Team
      wrote on last edited by
      #22

      No @Matthew-Wellner , Our shipping dept is already done for the day and we missed UPS/FedEx drop-off times for next day delivery.

      I can't offer anything other than consolation that we've had some of our customers be amenable to a demo with non-NDAA compliant stuff with our assurance we have a plan to switch over (especially yours since it is available and in-hand, but just not working at the moment).

      I only wish I could probe your board remotely to help you figure this out... sorry.

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