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    Sentinel (VOXL2) not booting/not flashing

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    • A
      Andre Moura
      last edited by

      Hello,

      Our Sentinel drone was working yesterday when we left work, but this morning it wouldn't boot: no Wi-Fi network, no devices listed with adb devices, lights on the ESC don't stay on after the first seconds, and no lights on the GPS sensor.
      The LEDs on the VOXL 2 main board and 5G board all seem to be on their normal state.

      I think it is important to say that, at this point, lsusb was outputting:

      Bus 004 Device 004: ID 05c6:9008 Qualcomm, Inc. Gobi Wireless Modem (QDL mode)

      , and not something like Bus 004 Device 033: ID 05c6:901d Qualcomm, Inc. KONA-QRD _SN:FDF5950D as we were expecting from seeing this post. We found the QDL mode part to be a little bit odd, but please confirm if this is normal for a Sentinel drone that was unaltered (HW and SW).

      After discovering this, we removed the VOXL2 board from the drone and tested fastboot.
      For this, we carefully followed all the steps on this tutorial, but no devices were listed by the fastboot devices command.

      Since this was also not working, we followed the VOXL 2 QDL Guide to try and flash the VOXL2 QDL Image 14.1a_1.1.2. What we got was:

      andre@andre:~/1.1.2-M0054-14.1a-FLAT-V3/ufs$ sudo qdl --debug --storage ufs --include . prog_firehose_ddr.elf rawprogram_unsparse0.xml rawprogram1.xml rawprogram2.xml rawprogram3.xml rawprogram4.xml rawprogram5.xml patch0.xml patch1.xml patch2.xml patch3.xml patch4.xml patch5.xml
Waiting for EDL device
HELLO version: 0x2 compatible: 0x1 max_len: 1024 mode: 0
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END OF IMAGE image: 13 status: 0
DONE status: 1
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Binary build date: Aug 17 2021 @ 23:37:37" /></data>
LOG: INFO: Binary build date: Aug 17 2021 @ 23:37:37
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Binary build date: Aug 17 2021 @ 23:37:37
" /></data>
LOG: INFO: Binary build date: Aug 17 2021 @ 23:37:37 
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Chip serial num: 1794324607 (0x6af3387f)" /></data>
LOG: INFO: Chip serial num: 1794324607 (0x6af3387f)
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Supported Functions (15):" /></data>
LOG: INFO: Supported Functions (15):
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: program" /></data>
LOG: INFO: program
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: read" /></data>
LOG: INFO: read
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: nop" /></data>
LOG: INFO: nop
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: patch" /></data>
LOG: INFO: patch
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: configure" /></data>
LOG: INFO: configure
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: setbootablestoragedrive" /></data>
LOG: INFO: setbootablestoragedrive
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: erase" /></data>
LOG: INFO: erase
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: power" /></data>
LOG: INFO: power
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: firmwarewrite" /></data>
LOG: INFO: firmwarewrite
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: getstorageinfo" /></data>
LOG: INFO: getstorageinfo
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: benchmark" /></data>
LOG: INFO: benchmark
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: emmc" /></data>
LOG: INFO: emmc
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: ufs" /></data>
LOG: INFO: ufs
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: fixgpt" /></data>
LOG: INFO: fixgpt
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: getsha256digest" /></data>
LOG: INFO: getsha256digest
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: End of supported functions 15" /></data>
LOG: INFO: End of supported functions 15
qdl: firehose operation timed out
FIREHOSE WRITE: <?xml version="1.0"?>
<data><configure MemoryName="ufs" MaxPayloadSizeToTargetInBytes="1048576" verbose="0" ZLPAwareHost="1" SkipStorageInit="0"/></data>

FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Calling handler for configure" /></data>
LOG: INFO: Calling handler for configure
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Storage type set to value UFS" /></data>
LOG: INFO: Storage type set to value UFS
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<response value="ACK" MemoryName="UFS" MinVersionSupported="1" Version="1" MaxPayloadSizeToTargetInBytes="1048576" MaxPayloadSizeToTargetInBytesSupported="1048576" MaxXMLSizeInBytes="4096" DateTime="Aug 17 2021 - 23:37:37" /></data>
[CONFIGURE] max payload size: 1048576
FIREHOSE WRITE: <?xml version="1.0"?>
<data><program SECTOR_SIZE_IN_BYTES="4096" num_partition_sectors="32776" physical_partition_number="0" start_sector="3154440" filename="qti-ubuntu-robotics-image-qrb5165-rb5-sysfs_1.ext4"/></data>

FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="INFO: Calling handler for program" /></data>
LOG: INFO: Calling handler for program
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="ERROR: Failed to initialize (open whole lun) UFS Device slot 0 partition 0" /></data>
LOG: ERROR: Failed to initialize (open whole lun) UFS Device slot 0 partition 0
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="ERROR: Failed to open the device:3 slot:0 partition:0 error:0" /></data>
LOG: ERROR: Failed to open the device:3 slot:0 partition:0 error:0
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="ERROR: OPEN handle NULL and no error, weird 344489460" /></data>
LOG: ERROR: OPEN handle NULL and no error, weird 344489460
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<log value="ERROR: Failed to open device, type:UFS, slot:0, lun:0 error:3" /></data>
LOG: ERROR: Failed to open device, type:UFS, slot:0, lun:0 error:3
FIREHOSE READ: <?xml version="1.0" encoding="UTF-8" ?>
<data>
<response value="NAK" rawmode="false" /></data>
[PROGRAM] failed to setup programming

      Or sometimes, after this, the command would run instantly but with no console output.

      We are having a lot of difficulties figuring out what went wrong. Hope you can help us.

      1 Reply Last reply Reply Quote 0
      • Adrian HidalgoA
        Adrian Hidalgo Dev Team
        last edited by

        @Andre-Moura Sorry to hear you're having troubles. Thank you for posting the info and what you've already tried.

        How was the drone powered? By a battery or power supply? We have seen a few issues with the power supply. Main concern is arming the drone with it.

        For the drone to get into QDL mode, the Voxl somehow got bricked or a power issue. Was any software running before de-powering the drone?

        A 1 Reply Last reply Reply Quote 0
        • A
          Andre Moura @Adrian Hidalgo
          last edited by

          @Adrian-Hidalgo We have been powering the drone only with batteries, never used an external power supply.
          On our last tests, we were using only the services already available on the VOXL 2. With a minor modification to the voxl-tag-detector service, to use the front stereo pair, instead of the tracking camera.

          1 Reply Last reply Reply Quote 0
          • Adrian HidalgoA
            Adrian Hidalgo Dev Team
            last edited by

            @Andre-Moura ok, thanks. Are the LED's solid or are they flashing on and off every four or five seconds?
            Another method that would be worth trying would be to plug both power and usb(in that order), run the install script and hold down the SW1 switch for 25 seconds(should see the LED's flash signifying reboot)

            A 1 Reply Last reply Reply Quote 0
            • A
              Andre Moura @Adrian Hidalgo
              last edited by

              @Adrian-Hidalgo The LEDs are always solid green.
              Did what you suggested, but the install script didn't work. Got this:

              Installer Version: 0.8
Image Version:     1.5.5
[ERROR] No device found in adb or fastboot
[INFO] Failed to put device in fastboot mode, exiting
              1 Reply Last reply Reply Quote 0
              • tomT
                tom admin
                last edited by

                @Andre-Moura Did you accidentally flip the QDL switch on either the VOXL2 or an add-on board?

                A 1 Reply Last reply Reply Quote 0
                • A
                  Andre Moura @tom
                  last edited by Andre Moura

                  @tom Definitely not on the VOXL 2, I checked it beacause of the output of lsusb that I showed previously.
                  Add-on board? Is there another switch on the 5G board or one of the Sentinel boards? I think that is a very unlikely scenario, the drone was working one day and the next it wasn't, without any changes.

                  1 Reply Last reply Reply Quote 0
                  • tomT
                    tom admin
                    last edited by tom

                    @Andre-Moura Some of our add-on boards in the past had the same switch on it but it would be obvious.

                    If it's still booting into QDL mode, then I would try the QDL tool again. Looking at the output you posted it doesn't look like it ran successfully. I would try again when you get a chance, maybe with another cable or USB port.

                    A 1 Reply Last reply Reply Quote 0
                    • A
                      Andre Moura @tom
                      last edited by

                      @tom I tried it extensively with different cables/ports/computers during today with no result.

                      J 1 Reply Last reply Reply Quote 0
                      • tomT
                        tom admin
                        last edited by

                        @Andre-Moura Okay, then I'd recommend an RMA: https://www.modalai.com/pages/rma

                        J 1 Reply Last reply Reply Quote 0
                        • J
                          JoshRebello @tom
                          last edited by JoshRebello

                          @tom Hello,

                          My issue is very similar to this, getting the same output as above when I perform the 'initiate flash' sequence.
                          My drone was working fine and now when I try to use it again it's having the same issue where 'adb' doesn't detect it. Only for me it wasn't a next day issue, I haven't used my Sentinel for a few months as I was caught up with other projects. Now al of a sudden it won't connect at all.

                          Just wanted to know how this was resolved? Want to avoid the RMA if possible as it will be difficult for us.
                          Everything suggested so far in this post has been attempted, still facing the issue. Also the errors are exactly similar to what @Andre-Moura faced. Only using batteries provided by ModalAI as well.

                          Cheers,
                          Joshua

                          tomT 1 Reply Last reply Reply Quote 0
                          • J JoshRebello referenced this topic on
                          • tomT
                            tom admin @JoshRebello
                            last edited by

                            @JoshRebello If you run lsusb or sudo dmesg -wH on your host PC do you see the device enumerating when plugged in?

                            1 Reply Last reply Reply Quote 0
                            • J
                              JoshRebello @Andre Moura
                              last edited by

                              @Andre-Moura Hi Andre,

                              Just reaching out in case you get this. I'm currently facing the exact same issue you had with your sentinel, the same as in this thread. Done all the checks similar to what was posted in this thread got the exact same results as you as well - so I'm assuming it is the same issue that you had.

                              I've been asked to do an RMA but I wanted to check if there was anything else I can do before an RMA as shipping back to the US will be an issue for my company. How did you get your issue resolved in the end? Via RMA or did you find a solution?

                              Hoping to hear from you.

                              Kind regards,
                              Joshua Rebello.

                              A 1 Reply Last reply Reply Quote 0
                              • A
                                Andre Moura @JoshRebello
                                last edited by

                                @JoshRebello We solved this issue with an RMA, motherboard was damaged according to the RMA report.

                                J 1 Reply Last reply Reply Quote 0
                                • J
                                  JoshRebello @Andre Moura
                                  last edited by

                                  @Andre-Moura Hi Andre,
                                  Thanks for the quick response on this, really appreciate it!

                                  Seems like it's mostly going to be an RMA for me as well, letting the company know is going to be tough.
                                  By any chance, do you remember the costs your entire RMA process came to? Shipping and back, just trying to get as much info as I can to submit to my company.

                                  Thanks in advance!

                                  Kind regards,
                                  Joshua Rebello.

                                  A 1 Reply Last reply Reply Quote 0
                                  • A
                                    Andre Moura @JoshRebello
                                    last edited by

                                    @JoshRebello I'm sorry, I don't remember the value.

                                    J 1 Reply Last reply Reply Quote 0
                                    • J
                                      JoshRebello @Andre Moura
                                      last edited by

                                      @Andre-Moura That's alright, thank you so much for all your help on this!

                                      1 Reply Last reply Reply Quote 0
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