MEETING WITH MODALAI TECHNICAL TEAM AND MY ADVISOR
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Hello support,
We have five starling 2 drones in our research lab, among which two of the drones has been sent in for RMA, another two drones has been giving issues. In summary, we haven't been able to use the drones for research purposes (we have had the drones for a year). At this point, my advisor wants to get on a call with the technical team so as to know what really the issues are, and how they can be solved once and for all.Can we get on a call sometime early in December?
Looking forward to your swift response.
Regards,
Taiwo -
Hello support,
We have five starling 2 drones in our research lab, among which two of the drones has been sent in for RMA, another two drones has been giving issues. In summary, we haven't been able to use the drones for research purposes (we have had the drones for a year). At this point, my advisor wants to get on a call with the technical team so as to know what really the issues are, and how they can be solved once and for all.Can we get on a call sometime early in December?
Looking forward to your swift response.
Regards,
Taiwo@taiwohazeez The forum is the quickest path to the technical team. There are a lot of forum posts where the engineering team has responded, but you haven't. Can you please follow up there so we can resolve the issues?
Each of the drones is flight tested for 20 minutes prior to shipping, so we're confident it was all working when we shipped. Once changes are made we can help debug, but it's not infinitely configurable so it's important to follow the documentation and ask questions about the best approach.
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@taiwohazeez The forum is the quickest path to the technical team. There are a lot of forum posts where the engineering team has responded, but you haven't. Can you please follow up there so we can resolve the issues?
Each of the drones is flight tested for 20 minutes prior to shipping, so we're confident it was all working when we shipped. Once changes are made we can help debug, but it's not infinitely configurable so it's important to follow the documentation and ask questions about the best approach.
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@taiwohazeez The forum is the quickest path to the technical team. There are a lot of forum posts where the engineering team has responded, but you haven't. Can you please follow up there so we can resolve the issues?
Each of the drones is flight tested for 20 minutes prior to shipping, so we're confident it was all working when we shipped. Once changes are made we can help debug, but it's not infinitely configurable so it's important to follow the documentation and ask questions about the best approach.
@Moderator Thanks for your response. I think I respond to all forum posts as swiftly as possible. As a matter of fact, I think the reverse is the case, I've had situations where the technical team don't respond to messages on the forum (which I understand because they have to attend to a lot of people). Anyways I have responded to pending messages prior to the break, and will respond to the calibration issue tomorrow when I get access to the drone. I really do hope I can get the drones working perfectly soonest.
Thanks,
Taiwo -
@Moderator Thanks for your response. I think I respond to all forum posts as swiftly as possible. As a matter of fact, I think the reverse is the case, I've had situations where the technical team don't respond to messages on the forum (which I understand because they have to attend to a lot of people). Anyways I have responded to pending messages prior to the break, and will respond to the calibration issue tomorrow when I get access to the drone. I really do hope I can get the drones working perfectly soonest.
Thanks,
Taiwo@taiwohazeez please also include the recommended information so folks can best help you. Tips for writing a good question can be found here: https://forum.modalai.com/topic/2670/please-read-support-request-format-for-best-results
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@taiwohazeez please also include the recommended information so folks can best help you. Tips for writing a good question can be found here: https://forum.modalai.com/topic/2670/please-read-support-request-format-for-best-results
@Moderator Thank you for the link. But he says he needs to get on a call with the technical team. It's a year already and I still don't know much about the drones (which may be from my end, I don't know), but he wants to handle this himself this time around and get all necessary information on a single call sometime early in January 2026. Kindly let me know if this is possible, and how to go about it.
Thanks
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