ModalAI Forum

@Jacob-Camarillo No other devices are plugged into the display, and the display is set to the correct HDMI input for the VRX. The USB-C cable is also fully connected to the VRX. When powered up, there are no lights on the VRX at all. It is evidently not working. What are the next steps to initiate an RMA?

@Jacob-Camarillo The display is just a computer monitor and no we are not powering it with the VRX

@Jacob-Camarillo

From bottom to top:
1: WALNEW USB C to HDMI Adapter 4K 60Hz, Type-C Male to HDMI Female Cable Converter
2: Cable Matters 48Gbps Unidirectional USB C to HDMI 2.1 Adapter
3: ATIVA VSD1330B1

The three are all different makes/models

Yes, we tried three and nothing works.

Any help on this would be greatly appreciated.

We received our Stinger with VRX in the mail last week. Yesterday, we reviewed all the available YouTube videos and documentation, then set up the unit as instructed. We connected the three antennas and USB-C to HDMI converter, then HDMI into a monitor, but nothing happened. We ensured the 4S batteries were fully charged, double-checked all connections, and tried three different USB-C to HDMI dongles. We tried multiple monitors. In each case, nothing appeared on the screen and no lights showed up on the VRX. Please help.

The VRX SN is: M25000000JUH