Hi Ariel
Firstly - I am assuming you restarted the service right? Secondly what is the camera configuration you are using (multiple cameras, all streaming simultaneously, etc?)? The TOF is quite processing hungry so it is quite possible that if you have a lot else going onboard that the system just can't keep up or the buffer is getting filled to quickly prior to processing, etc.
When you do a voxl-inspect-services the voxl-camera-server is up and running I am assuming? If thats the case, whats the CPU consumption, etc.
Also you will see at this link that the recommended FPS for the tof is 5 fps.
Thanks,
Zach