qvio has not data

[jay.miller]

@Paul-Carff I'd be curious if you look at the portal if you see anything through the camera?

We've had some issues on two m500 platforms where the tracking camera is giving fully black frames, which then results in, obviously, poor qvio performance, but only seems to be diagnosable by looking at the camera output.

[tom]

@jay-miller That's a great suggestion.
@Paul-Carff Ensure that the voxl-portal service is running with voxl-inspect-services and that your laptop is on the same network as your sentinel.

Then, in your browser, navigate to the IP address of the drone in order to pull up the portal web server. There you can navigate to the cameras section to see the output from each of the cameras
as well as the features being detected by voxl-qvio-server via. the tracking camera

[Paul Carff]

@tom


[Paul Carff]

https://photos.app.goo.gl/RHQM7nU9Cy7yTqXa6

[jay.miller]

@Paul-Carff I have the same problem over on https://forum.modalai.com/topic/2058/tracking-camera-black-frames (although with m500).

[Paul Carff]

@jay-miller OK - I feel really silly

I took some time to dig into this - guess what - there is a little black COVER on the camera. I had to get my magnifying glass out to inspect when I realized it. The yellow tape/tag that was on it when the I first unboxed did not pull off the cover.

[Paul Carff]

@Paul-Carff

[jay.miller]

@Paul-Carff there are not enough faces to palm in this world... Solved my issue as well!

[Eric Katzfey]

@jay-miller Sorry for the frustration folks! Our production team has been made aware of the issue and will make sure that the lenses are not covered moving forward.

[jay.miller]

@Eric-Katzfey I think it probably makes a lot of sense to leave it on there and just call it out more in unboxing. We purchased a number of platforms and it only came up with 2 of them.