Hello @Nathan-Raras and @Nathan-Raras ,
I don't see any Qualcomm device with running "lsusb".
I also have confirmed that the USB-C cable is able to access another VOXL device.
So I have submitted the RMA
[image: 1748968811422-d45c5737-8bf3-4c8b-9e7d-851acbfe82a8-image.png]
Please let me know if any questions or suggestions.
Thank you very much for supporting.