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  3. Unbricking a VOXL 2 - Pass but no ADB?

Unbricking a VOXL 2 - Pass but no ADB?

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  • C czarsimon

    Hi,

    I'm trying to follow the steps listed here to unbrick a VOXL 2: https://docs.modalai.com/voxl2-unbricking. However, after the process completes I'm unable to access it through adb. I tried running it on two computers and multiple VOXL 2s with the same results. The following is the output of the QDL Tool:

    Selected Flat Build:2024-06-17-1.7.4-M0054-1
    Provisioning UFS...
    {"message": "UFS provisioning succeeded, please reset power to the device\n"}
    Flashing CDT...
    {"message": "Flash CDT succeeded\n"}
    Flashing Flat Build...
    {"message": "Flash flat build passed\n"}
    

    After that and a reboot adb wait-for-device hangs for over 5 minutes

    tomT Offline
    tomT Offline
    tom
    admin
    wrote on last edited by
    #2

    @czarsimon Can you confirm that you are flashing the correct image for your board? M0054-1 (QRB) vs M0054-2 (QSM)?

    https://docs.modalai.com/m0054-versions/#m0054-1-and-m0054-2

    C 1 Reply Last reply
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    • tomT tom

      @czarsimon Can you confirm that you are flashing the correct image for your board? M0054-1 (QRB) vs M0054-2 (QSM)?

      https://docs.modalai.com/m0054-versions/#m0054-1-and-m0054-2

      C Offline
      C Offline
      czarsimon
      Regular
      wrote on last edited by
      #3

      Hi @tom I can confirm the VOXL 2s I have are QRB5165M.

      tomT 1 Reply Last reply
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      • C czarsimon

        Hi @tom I can confirm the VOXL 2s I have are QRB5165M.

        tomT Offline
        tomT Offline
        tom
        admin
        wrote on last edited by
        #4

        @czarsimon And after the QDL process are you turning the switch back off and power cycling the board?

        C 1 Reply Last reply
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        • tomT tom

          @czarsimon And after the QDL process are you turning the switch back off and power cycling the board?

          C Offline
          C Offline
          czarsimon
          Regular
          wrote on last edited by
          #5

          @tom Yes correct

          tomT 1 Reply Last reply
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          • C czarsimon

            @tom Yes correct

            tomT Offline
            tomT Offline
            tom
            admin
            wrote on last edited by
            #6

            @czarsimon Does the board enumerate via lsusb? If so, what do you see?

            C 1 Reply Last reply
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            • tomT tom

              @czarsimon Does the board enumerate via lsusb? If so, what do you see?

              C Offline
              C Offline
              czarsimon
              Regular
              wrote on last edited by
              #7

              @tom With the QDL switch in the ON position:
              Bus 002 Device 010: ID 05c6:9008 Qualcomm, Inc QUSB_BULK_CID:0412_SN:68E7EC23
              With the QDL switch in the OFF position:
              Bus 002 Device 010: ID 18d1:d00d Google Inc. Android Serial: f75e1ba6

              tomT 1 Reply Last reply
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              • C czarsimon

                @tom With the QDL switch in the ON position:
                Bus 002 Device 010: ID 05c6:9008 Qualcomm, Inc QUSB_BULK_CID:0412_SN:68E7EC23
                With the QDL switch in the OFF position:
                Bus 002 Device 010: ID 18d1:d00d Google Inc. Android Serial: f75e1ba6

                tomT Offline
                tomT Offline
                tom
                admin
                wrote on last edited by
                #8

                @czarsimon Okay so with the switch off it is booting to fastboot, are you able to install the SDK at this point?

                C 2 Replies Last reply
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                • tomT tom

                  @czarsimon Okay so with the switch off it is booting to fastboot, are you able to install the SDK at this point?

                  C Offline
                  C Offline
                  czarsimon
                  Regular
                  wrote on last edited by
                  #9
                  This post is deleted!
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                  • tomT tom

                    @czarsimon Okay so with the switch off it is booting to fastboot, are you able to install the SDK at this point?

                    C Offline
                    C Offline
                    czarsimon
                    Regular
                    wrote on last edited by
                    #10

                    @tom No, the device is not found in fastboot mode.

                    tomT 1 Reply Last reply
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                    • C czarsimon

                      @tom No, the device is not found in fastboot mode.

                      tomT Offline
                      tomT Offline
                      tom
                      admin
                      wrote on last edited by
                      #11

                      @czarsimon I can see by the output that the device is in fastboot mode, but it is still possible that fastboot itself isn't picking it up if the permissions on your machine aren't correct. If you try flashing the board with sudo does it detect the device?

                      C 1 Reply Last reply
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                      • tomT tom

                        @czarsimon I can see by the output that the device is in fastboot mode, but it is still possible that fastboot itself isn't picking it up if the permissions on your machine aren't correct. If you try flashing the board with sudo does it detect the device?

                        C Offline
                        C Offline
                        czarsimon
                        Regular
                        wrote on last edited by
                        #12

                        @tom The system image flashes with sudo, but the SDK does not; no adb devices are showing up and lsusb shows the same output after the flash.

                        tomT 1 Reply Last reply
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                        • C czarsimon

                          @tom The system image flashes with sudo, but the SDK does not; no adb devices are showing up and lsusb shows the same output after the flash.

                          tomT Offline
                          tomT Offline
                          tom
                          admin
                          wrote on last edited by
                          #13

                          @czarsimon Can you verify whether your board has a QSM8250 (M0054-2) or a QRB5165 (M0054-1) and that you're flashing the correct QDL image as well as kernel choice when flashing the SDK?

                          https://docs.modalai.com/m0054-versions/#m0054-1-and-m0054-2

                          C 1 Reply Last reply
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                          • tomT tom

                            @czarsimon Can you verify whether your board has a QSM8250 (M0054-2) or a QRB5165 (M0054-1) and that you're flashing the correct QDL image as well as kernel choice when flashing the SDK?

                            https://docs.modalai.com/m0054-versions/#m0054-1-and-m0054-2

                            C Offline
                            C Offline
                            czarsimon
                            Regular
                            wrote on last edited by
                            #14

                            @tom This is the SOM, our company only gets the QRB5165M and we've been flashing the same system image for months so I'm confident that's not where the issue is:

                            D9A703E0-16D4-4F5A-A0BC-90FC297A6BDC.jpg

                            tomT 1 Reply Last reply
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                            • C czarsimon

                              @tom This is the SOM, our company only gets the QRB5165M and we've been flashing the same system image for months so I'm confident that's not where the issue is:

                              D9A703E0-16D4-4F5A-A0BC-90FC297A6BDC.jpg

                              tomT Offline
                              tomT Offline
                              tom
                              admin
                              wrote on last edited by
                              #15

                              @czarsimon When you run through the QDL process how long does it take for the flash to finish? seconds? minutes?

                              Also, are you able to ADB onto functional devices on this machine? Want to rule it weird permission issues

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