Topics created by tcg6000

Hi @tcg6000
We understand your urgency, and an RMA will take some days to complete on our end.
I can provide you with a part number, but you need to be aware of a couple things:

We will not just check and replace (as needed) the TVS diode, we will run a full factory test and check for other issues. Should any arise that seem to be related to the over-voltage, we will fix and credit accordingly. If we could not find the root cause of other potential downstream failures, we will replace the ESC(s) Please note soldering to replace parts will void any warranties on that board, S/N M2300000M81. And if you decide to do that on the other one, please share that S/N. So, if you do replace those parts yourself, and you find you still have other issues, we cannot honor the warranty and RMA credits I just mentioned above. Basically, replacing parts now makes the whole process "at your own risk".

That part number, should you still wish to replace on your own is (here is a digikey link):
https://www.digikey.com/en/products/detail/littelfuse-inc/SMF4L17CA/10710004
If you review the specs, you'll note it starts to conduct ~19V, hence why @21V if it was sustained, effectively looked like a short circuit to the power supply, and the TVS was exposed to the condition long enough to short it out too... (at least that is my opinion)

I will follow-up internally on that free replacement power supply order today. I'll try to make sure it get's processed today or tomorrow.

Let us know what you decide, and if you do replace it, let us know if that fixed everything for you.

Thanks!
Vinny

Thank you!

@tcg6000 It is possible, of course, for us to build without connectors, but it is expensive to do a custom build. There would be an MOQ of 200 units to get to similar pricing as found on our webpage.