5G Modem not working

[LR]

Hello,

I am using a Starling V2 Max with voxl-suite 1.4.2 and a Qualcomm 5G module (pictured below). I have inserted a Mint Mobile SIM card and followed the configuration steps from ModalAI's documentation.

During setup, I selected:
1️⃣ V2 as the modem (option 1)
2️⃣ No Modallink (option 2)
3️⃣ T-Mobile APN: fast.t-mobile.com (since Mint uses T-Mobile's network) (option 4)

However, the system fails to detect /dev/ttyUSB2, and running:

ls /dev | grep ttyUSB

returns nothing—indicating that no /dev/ttyUSB devices are available.

Any insights or troubleshooting suggestions would be appreciated.

Attached is a picture of the 5G modem for reference.

Thank you in advance

[tom]

@LR What do you see with lsusb -t and ifconfig

[LR]

@tom Here is the output for lsbusb -t

And here the one for ifconfig

it says that the voxl-modem service is up and running but it is not connected to the internet

[tom]

@LR When running through voxl-configure-modem you'll want to select em9191 not v2

[LR]

@tom Thanks it worked! Out of curiosity, was it written somewhere and I missed that?