We are reaching out due to critical and ongoing issues with the (4) Starling 2 drones we purchased in September 2024. We have spent months trying to set up and operate these drones but have faced constant technical failures. Thank you in advance for reading.

Since receiving our 4 drones, we have been unable to fly them due to persistent connectivity issues with the Orqa FPV controller (Drone Uber Lite - 24). We have spent countless hours troubleshooting and attempting to connect it via the FPV app on Android, but it never works. The LED light on the drone blinks blue and purple, then it says "Rx not found" when attempting to bind on the app, and then the drone LED just goes constant blue and they never connect. This has been a massive waste of our time trying to trouble shoot every way we could these past months.

Even when we bypass the FPV controller issue and attempt to work in HITL. In HITL simulation, the drones fly properly in position mode, but some of the drones always ascends too high in mission mode in the middle of the mission or before landing, despite our mission settings specifying otherwise. We have already factory reset both drones, adjusted EKF2 height settings, changed "rise to before landing" settings, and attempted other troubleshooting steps without success. We suspect this could be related to QGC setting the drone's simulated location to Switzerland instead of Florida (where we are located), but we have not been able to correct this. Would adjusting the AID MASK to prioritize visual positioning help? Or how can we change it to FL where we truly are?

We need immediate action to:

Resolve the FPV controller issue so we can actually fly these drones.
Provide guidance on fixing the mission mode altitude error.