Hey @gauravshukla914 thank you for your patience, I am a Product Manager at ModalAI. We wanted to let you know that we have sent a replacement cable that should arrive in the next day or two.

Thank you,
ModalAI

Hey @Patrick-Hinchey would you please send that board in for an RMA diagnostic. Details on our RMA process are here

Before shipping the unit, please purchase an RMA via the link above and fill out the RMA form here. If you have any questions please let me know.

Thank you!

Hey @gauravshukla914 will you please send in the VOXL Flight deck via our RMA Process and we will provide a report on our findings.

Thank you,
ModalAI

Hey @Gaurav-Shukla we are sending out a replacement cable. Theres was a mixup internally and your order got cancelled. Would you please ship us the cable that is having issues via our RMA process. Your RMA number will be the order number for the invoice you receive. Please let us know when you receive and test the replacement.

Thank you,
ModalAI

Hey @gauravshukla914 thank you for your patience, I am a Product Manager at ModalAI. We wanted to let you know that we have sent a replacement cable that should arrive in the next day or two.

Thank you,
ModalAI

Hey @andyh,

We have a USB3 cable with a 10 pin connector that is compatible with the 5G modem carrier board listed here.

Hey @wilkinsaf,

That 12 position JST GH connector housing can be found off of Digikey here.

You can also purchase pre-crimped wire such as this which can be used with the connector referenced above.

Hello @local-ad those are U.FL (UMCC), IPEX MHF1 connectors. Those can be purchased from us here

Any LTE antennas with a U.FL / MHF1 terminal will work.

@MaxG we are currently low on stock of the replacement parts, but they can be found here on our web store. Please check back in the next week or two and those will be in stock.

Replacement landing skids can be special ordered. Do you need the entire skid assembly or just the landing skid itself (black part)? Please send a picture to contact@modalai.com and we can get you the parts that you need!

Can’t get the connection working to the FrSky Receiver we installed, no inputs seem to be visible in QGroundControl – Is the installed PX4 firmware compatible with the FrSky S.BUS receiver?

Are we missing any settings?

The motors aren’t working, it seems the ESC Firmware is missing (fast flashing blue light) – where to get it?

Documentation on setting up VIO can be found here

Our documentation on flying without GPS outdoors can be found here