Hey @gauravshukla914 thank you for your patience, I am a Product Manager at ModalAI. We wanted to let you know that we have sent a replacement cable that should arrive in the next day or two.
Before shipping the unit, please purchase an RMA via the link above and fill out the RMA form here. If you have any questions please let me know.
Hey @Gaurav-Shukla we are sending out a replacement cable. Theres was a mixup internally and your order got cancelled. Would you please ship us the cable that is having issues via our RMA process. Your RMA number will be the order number for the invoice you receive. Please let us know when you receive and test the replacement.
Replacement landing skids can be special ordered. Do you need the entire skid assembly or just the landing skid itself (black part)? Please send a picture to firstname.lastname@example.org and we can get you the parts that you need!
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