# VOXL not detecting USB and wifi

Source: https://forum.modalai.com/topic/4621/voxl-not-detecting-usb-and-wifi
Category: Development Drones (https://forum.modalai.com/category/44/development-drones)
Tags: m500
Posted: 2025-07-22 13:50:04 UTC by Kiazoa Joao
Replies: 7 · Views: 1885

## Kiazoa Joao · 2025-07-22 13:50:04 UTC

Hello! Can anybody help me with this, please? I am truly desperate. 

I am having problems trying to connect to my VOXL m500's wifi and USB port. The wifi won't appear at all and the USB (for adb) won't connect to my computer either. I visually inspected the drone to check for any signs of damage, but it looks fine and nothing seems to be disconnected. The drone powers up normally, and I have tried using different USB cables. Any troubleshooting tips would be greatly appreciated. (for context, I flew the drone a few weeks ago, but it lost communication after my last mission)

## Reply by tom (ModalAI staff) · 2025-07-22 17:08:24 UTC

@Kiazoa-Joao What OS is your host machine?

## Reply by Kiazoa Joao · 2025-07-25 13:20:45 UTC (in reply to tom)

@tom I am using Windows 64-bit operating system, sometimes I use Linux

## Reply by tom (ModalAI staff) · 2025-07-25 16:15:44 UTC (in reply to Kiazoa Joao)

@Kiazoa-Joao Can you try the following on a native linux system:

```
sudo dmesg -wH
```

Power on and plug in m500 via USB

Monitor output from dmesg and post any relevant messages here

## Reply by Kiazoa Joao · 2025-07-25 18:19:10 UTC (in reply to tom)

@tom I will. Thank you

## Reply by Kiazoa Joao · 2025-07-25 19:45:11 UTC (in reply to Kiazoa Joao)

@Kiazoa-Joao I tried that, but it's not detecting it at all, it's like it's not even there
![Screenshot from 2025-07-25 15-25-23.png](https://forum.modalai.com/assets/uploads/files/1753472700681-screenshot-from-2025-07-25-15-25-23.png)

## Reply by tom (ModalAI staff) · 2025-07-28 16:37:46 UTC (in reply to Kiazoa Joao)

@Kiazoa-Joao At this point it's probably worth sending it in for an RMA: https://www.modalai.com/pages/rma

## Reply by Kiazoa Joao · 2025-07-28 16:56:19 UTC (in reply to tom)

@tom thank you for your assistance. I'll do that.