# High Res Snapshot Corrupted

Source: https://forum.modalai.com/topic/2738/high-res-snapshot-corrupted
Category: VOXL 2 and VOXL 2 Mini (https://forum.modalai.com/category/26/voxl-2-and-voxl-2-mini)
Tags: voxl-2
Posted: 2023-10-10 09:46:55 UTC by Caio Licínio Vasconcelos Pantarotto
Replies: 5 · Views: 1722

## Caio Licínio Vasconcelos Pantarotto · 2023-10-10 09:46:55 UTC

I believe the high resolution snapshot is delivering a corrupted image... 

I run voxl-send-command hires_snapshot snapshot and after pull the snapshot will adb pull... My MacOS native photo viewer can open the picture with no problem, but when opening on VScode I could see in the end of the picture 2 lines of black and white pixels... when trying to open using a python library I noticed that PIL cannot open, MatPlotLib cannot open, only opencv can open it, but it send a message Premature end of JPEG file. Is this a know problem with the snapshot service ? or is this corruption happening on adb pull ?

## Reply by Caio Licínio Vasconcelos Pantarotto · 2023-10-10 09:50:15 UTC

@Caio-Licínio-Vasconcelos-Pantarotto
Unrelated to this... also noticed a dark ring border effect on the bottom of the image.. is this a common effect for this camera ? 
 ![Screenshot 2023-10-10 at 11.49.15.png](https://forum.modalai.com/assets/uploads/files/1696931364097-screenshot-2023-10-10-at-11.49.15-resized.png)

## Reply by Moderator (ModalAI staff) · 2023-10-10 15:43:32 UTC (in reply to Caio Licínio Vasconcelos Pantarotto)

@Caio-Licínio-Vasconcelos-Pantarotto Can you please help with more details, similar to the details found [here](https://forum.modalai.com/topic/2670/please-read-support-request-format-for-best-results)?

## Reply by James Strawson (ModalAI staff) · 2023-10-10 19:54:58 UTC

@Caio-Licínio-Vasconcelos-Pantarotto said in [High Res Snapshot Corrupted](/post/12609):
> 
> @Caio-Licínio-Vasconcelos-Pantarotto
> Unrelated to this... also noticed a dark ring border effect on the bottom of the image.. is this a common effect for this camera ?
> Screenshot 2023-10-10 at 11.49.15.png

We are aware of the issue and are working on it.

## Reply by Caio Licínio Vasconcelos Pantarotto · 2023-10-11 09:49:52 UTC (in reply to James Strawson)

@James-Strawson thank you for the response

## Reply by Caio Licínio Vasconcelos Pantarotto · 2023-10-11 09:52:56 UTC (in reply to Moderator)

@Moderator I'm using a straight out of the box Starling.. with updated software..