# Please Read: Support Request Format for Best Results

Source: https://forum.modalai.com/topic/2670/please-read-support-request-format-for-best-results
Category: General Questions (https://forum.modalai.com/category/2/general-questions)
Posted: 2023-09-19 21:15:14 UTC by Moderator (ModalAI staff)
Replies: 0 · Views: 2344 · locked, pinned

## Moderator (ModalAI staff) · 2023-09-19 21:15:14 UTC

When making a request for support, there are some key pieces of information that really help speed up the support process. Please try to include the following when making a request:

* **What hardware are you using?** If you have specific SKU or serial number, that is also helpful
* **What version of software are you using?** [voxl-version](https://docs.modalai.com/voxl-version/) is very helpful for determining software version.
* **How have you configured the software?** What is the output of [voxl-inspect-services](https://docs.modalai.com/debugging-services/#debugging-core-services)
* **Do you have any logs?** Uploading PX4 logs to https://logs.px4.io can be very helpful. See details on PX4 logs [here](https://docs.modalai.com/voxl-px4-files/#log-files)
* **Can you share pictures of your setup?**
* **Have you looked at the [source code](https://code.modalai.com)?** If so, can you point to any potential issues?