# "Failed - Network error" when downloading VOXL Emulator 1.7.tgz

Source: https://forum.modalai.com/topic/263/failed-network-error-when-downloading-voxl-emulator-1-7-tgz
Category: General Questions (https://forum.modalai.com/category/2/general-questions)
Posted: 2021-06-01 23:16:13 UTC by svenzyme
Replies: 9 · Views: 1509

## svenzyme · 2021-06-01 23:16:13 UTC

When we download the emulator from the developer resources, we receive the error in the title after it pulls down the 1.1 GB. The page source indicates that maybe it's Stripe authentication? Happens the same from linux, mac and windows from diverse location. Is there a source besides browser perhaps to acquire the package? Thanks!

The link we use is https://developer.modalai.com/asset/eula-download/75

## Reply by modaltb (ModalAI staff) · 2021-06-02 00:55:26 UTC

Hi @svenzyme , the Stripe javascript is part of a Sails.js template that's used but sitting idle for now.  I also got a failed download, going to dig in and see what's causing it.

Will give you an update once it's working!

## Reply by modaltb (ModalAI staff) · 2021-06-02 02:08:09 UTC

@svenzyme , I rebooted the container running that web server and then the download worked on my end.  

Can you give another try please?

I didn't see anything special in the logs but will keep an eye out.  Thanks for the info.

## Reply by svenzyme · 2021-06-02 05:36:22 UTC

Thanks for the quick response!

Three more attempts with the same failed completions. Very odd. Is an alternative download possible via slack or ftp? I understand that EULA might prevent that type of file transfer. I really appreciate the eagerness to work on this.

## Reply by modaltb (ModalAI staff) · 2021-06-02 14:22:51 UTC

Very odd!  Let me get an email to you.
Thanks,
Travis

## Reply by Akshay Walvekar · 2021-06-09 12:57:53 UTC

Any update on this? I also faced the same issue.

## Reply by modaltb (ModalAI staff) · 2021-06-09 13:59:57 UTC

Hi @Akshay-Walvekar ,
Dang I thought it was working, let me look again, not sure why this is failing….  Will update once I resolve.

## Reply by modaltb (ModalAI staff) · 2021-06-09 16:23:28 UTC

I'm not positive what is causing this, I'm not seeing it on my end, so it could be timing/bandwidth related.  I saw something in the nginx logs that lead to to trying to set `proxy_max_temp_file_size` to 0 and I just rebuilt that container.

@Akshay-Walvekar can you give a shot when you have a chance to download again?

## Reply by Akshay Walvekar · 2021-06-10 09:29:00 UTC

Thanks for the support.
Today, I was able to download VOXL Emulator 1.7.tgz successfully

## Reply by howard · 2022-06-14 06:16:13 UTC

I am also facing same issue, tried multiple times yet unable to download, please help