# Broken Parts Source: https://forum.modalai.com/topic/1148/broken-parts Category: VOXL 2 and VOXL 2 Mini (https://forum.modalai.com/category/26/voxl-2-and-voxl-2-mini) Tags: voxl-2 Posted: 2022-07-22 16:54:43 UTC by Bright Nnadi Replies: 51 · Views: 27234 ## Bright Nnadi · 2022-07-22 16:54:43 UTC I just received my VOXL 2 from mail and unfortunately the 3D part came broken . How do I request for a new one? ## Reply by tom (ModalAI staff) · 2022-07-22 17:06:43 UTC @Bright-Nnadi Can you post a picture of said part? ## Reply by Bright Nnadi · 2022-07-22 17:09:43 UTC (in reply to tom) @tom Hey Tom can you send me an email address to send the picture too? ## Reply by tom (ModalAI staff) · 2022-07-22 17:11:56 UTC @Bright-Nnadi You should be able to attach a picture here. If that doesn't work let me know. ## Reply by Bright Nnadi · 2022-07-22 17:13:33 UTC (in reply to tom) @tom its not uploading Tom ## Reply by tom (ModalAI staff) · 2022-07-22 17:15:28 UTC @Bright-Nnadi I will send you an email to your address on file with the forum. ## Reply by Bright Nnadi · 2022-07-22 17:16:01 UTC (in reply to tom) @tom Alright thanks ## Reply by Bright Nnadi · 2022-07-22 17:22:12 UTC (in reply to tom) @tom Let me know when you have sent it please ## Reply by tom (ModalAI staff) · 2022-07-22 17:31:16 UTC @Bright-Nnadi I sent it at 10:18 PST ## Reply by Bright Nnadi · 2022-07-22 17:34:17 UTC (in reply to tom) @tom which email address? Nnadibright33@gmail.com or bnnadi@islander.tamucc.edu? ## Reply by tom (ModalAI staff) · 2022-07-22 17:35:12 UTC @Bright-Nnadi nnadibright33@gmail.com ## Reply by Bright Nnadi · 2022-07-22 17:37:51 UTC (in reply to tom) @tom okay haven't anything yet ## Reply by tom (ModalAI staff) · 2022-07-22 17:38:56 UTC @Bright-Nnadi I will try your other email ## Reply by Bright Nnadi · 2022-07-22 17:40:23 UTC (in reply to tom) @tom Okay thanks ## Reply by Bright Nnadi · 2022-07-22 18:19:57 UTC Hey Tom, Please i have been looking at y'alls documentation for a while now. I still haven't found the pinout of the VOXL 2 flight deck yet. Please can you send me a image with labelled pinouts of the VOXL Flight Deck. ## Reply by Guest · 2022-07-22 18:35:52 UTC Hi, The connectors and pinouts for them can be found [here](https://docs.modalai.com/voxl2-connectors/#pinouts) ## Reply by Bright Nnadi · 2022-07-25 14:31:46 UTC (in reply to Guest) @Alex-Gardner Thanks Alex, so my VOXL 2 is already assembled so its hard for me to find where each pinout are located. The labels aren't showing because the 3D model is covering it. Is it possible to set up a meeting with you sometime or you can send a video where you are plugging in stuffs to the assembled VOXL 2. (I could also take out the 3D model but I prefer not too since its fragile) ## Reply by tom (ModalAI staff) · 2022-07-25 14:33:44 UTC @Bright-Nnadi the photos you sent me were of a VOXL CAM not a VOXL2, is that what you are referencing? Or is this different hardware that you’re talking about now ## Reply by Bright Nnadi · 2022-07-25 14:35:19 UTC (in reply to tom) @tom yes the VOXL CAM ## Reply by Bright Nnadi · 2022-07-25 14:37:52 UTC (in reply to tom) @tom My bad I have been mixing up the VOXL CAM with the VOXL 2 all this time. ## Reply by Bright Nnadi · 2022-07-25 15:27:16 UTC (in reply to tom) @tom Do y'all have sell the VOXL ESC USB interface ## Reply by tom (ModalAI staff) · 2022-07-25 17:09:10 UTC @Bright-Nnadi Is this what you're referencing? https://www.modalai.com/products/voxl-esc ## Reply by Bright Nnadi · 2022-07-25 20:37:50 UTC (in reply to tom) @tom I am talking about this https://docs.modalai.com/modal-esc-v2-manual/ ## Reply by tom (ModalAI staff) · 2022-07-25 20:45:26 UTC @Bright-Nnadi Yes, that is the same as what I linked above. ## Reply by Bright Nnadi · 2022-07-25 20:55:44 UTC (in reply to tom) @tom Okay thanks Tom ## Reply by Bright Nnadi · 2022-07-26 18:56:54 UTC Hey Tom , So i am trying to set up the VOXL CAM now. I have turned it on using the power module and the USB and the LED is solid green but I am not seeing the VOXL wifi. ## Reply by tom (ModalAI staff) · 2022-07-26 19:02:43 UTC @Bright-Nnadi When you say you aren't seeing the VOXL WiFi, are you saying you want VOXL to be in SoftAP and are trying to connect to it with a computer? Or are you trying to put it in station mode and have it connect to an external network? ## Reply by Bright Nnadi · 2022-07-26 19:08:18 UTC (in reply to tom) @tom I am following the VOXL CAM Start guide and it says to connect to the VOXL wifi after powering it on. I am trying to connect it to my computer ## Reply by tom (ModalAI staff) · 2022-07-26 19:10:42 UTC @Bright-Nnadi Are you using ADB in order to access the VOXL's shell? If so, what is the output of `ifconfig` ? ## Reply by Bright Nnadi · 2022-07-26 20:04:06 UTC (in reply to tom) @tom ![0e324744-66bb-42f8-b599-e4df4cb37dec-image.png](https://forum.modalai.com/assets/uploads/files/1658865826085-0e324744-66bb-42f8-b599-e4df4cb37dec-image.png) output ## Reply by Bright Nnadi · 2022-07-26 20:22:35 UTC Tom right now I'm using the ADB and I want to enable the station mode. what SSID and password Im using for the command line adb shell voxl-wifi station ## Reply by tom (ModalAI staff) · 2022-07-26 21:42:07 UTC @Bright-Nnadi Apologies I mean running `ifconfig` in `adb shell` You will do the following: ``` adb shell voxl-wifi station SSID PASS ``` where `SSID` is the name of the WiFi network you want to connect to and `PASS` is the password of that network. You'll want to connect to whatever network your ground station is also connected to. ## Reply by Bright Nnadi · 2022-07-27 13:39:15 UTC (in reply to tom) @tom For some reason i am not able to get into the adb shell. And I am also using my organization's network which is private. ## Reply by Bright Nnadi · 2022-07-27 14:06:59 UTC @tom I'm trying to set up ADB now but this is happening ![06b7a42f-fb9e-4a6c-86bd-279132cd724c-image.png](https://forum.modalai.com/assets/uploads/files/1658930817187-06b7a42f-fb9e-4a6c-86bd-279132cd724c-image.png) ## Reply by Bright Nnadi · 2022-07-27 14:39:10 UTC @tom @Alex-Gardner I successfully installed adb but i am not still able to detect my VOXL CAM ![419a6c4d-3e16-4010-8f1d-ed346e5db1cf-image.png](https://forum.modalai.com/assets/uploads/files/1658932747846-419a6c4d-3e16-4010-8f1d-ed346e5db1cf-image.png) ## Reply by Bright Nnadi · 2022-07-27 14:54:31 UTC ![53516c02-f21c-485d-b0c5-60f13f880297-image.png](https://forum.modalai.com/assets/uploads/files/1658933669558-53516c02-f21c-485d-b0c5-60f13f880297-image.png) ## Reply by tom (ModalAI staff) · 2022-07-27 17:22:56 UTC @Bright-Nnadi Are you using a Virtual Machine or are you running Ubuntu natively? ## Reply by Bright Nnadi · 2022-07-27 18:26:01 UTC @tom I am running ubuntu on my windows ## Reply by Bright Nnadi · 2022-07-27 18:29:23 UTC (in reply to tom) @tom is it possible we have a remote meeting? ## Reply by tom (ModalAI staff) · 2022-07-27 18:57:42 UTC @Bright-Nnadi I would recommend running Ubuntu natively on your ground station, this has worked for others who have issues when using a Virtual Machine. USB pass-through is often iffy. ## Reply by Bright Nnadi · 2022-07-27 19:13:42 UTC (in reply to tom) @tom but I don’t have a gcs step up yet. I just want to turn out the camera. ## Reply by tom (ModalAI staff) · 2022-07-27 19:27:59 UTC @Bright-Nnadi I'm confused what you're asking. If you want to do any sort of configuration/setup you'll have to get ADB working, which I would use Ubuntu natively on your machine in order to do that ## Reply by Bright Nnadi · 2022-07-27 20:43:03 UTC (in reply to tom) @tom I’m getting confused too. So I’m following y’all’s documentation. I have Ubuntu installed on my laptop natively and I have tried all the AdB commands y’all provided to active ADB but it did not work. If you can please give me a detail ordered steps to follow to have ADB activated then use the station mode to access the VOXL CAM. ## Reply by tom (ModalAI staff) · 2022-07-27 21:17:15 UTC @Bright-Nnadi In a terminal, run `dmesg -wH`, then power your VOXL CAM and plug in USB to your machine, do you see any output in dmesg showing that the hardware is detected at all? If so, post it here and I can see what's going on. ## Reply by Bright Nnadi · 2022-07-27 21:21:07 UTC (in reply to tom) @tom This is what I'm seeing![cfb909a4-393d-4590-b8ad-884afc63ec5c-image.png](https://forum.modalai.com/assets/uploads/files/1658956853269-cfb909a4-393d-4590-b8ad-884afc63ec5c-image.png) ## Reply by tom (ModalAI staff) · 2022-07-27 21:39:09 UTC @Bright-Nnadi I can provide support in this case if you're running Ubuntu natively. Looks like you are using WSL on Windows. If you have a spare computer that you can actually load Ubuntu on by following something like this: https://ubuntu.com/tutorials/install-ubuntu-desktop#1-overview then I can help you out once you've done that but we don't use ADB over WSL. It's possible someone else on the forum has done it but we do not. Are you attempting to use the same VOXL CAM that we have already issued you an RMA for? If so I wouldn't keep trying to get it to work and I would send it in so we can fix it for you. ## Reply by Steve Turner · 2022-07-27 21:47:01 UTC @Bright-Nnadi Came over here from the other thread you tagged me in. I'm not a member of the ModalAI team, but I'll try my best. It looks like you are using WSL for your Ubuntu VM. I have tried this previously with USB passthrough and at the time it actually was not supported by WSL/WSL2. VirtualBox or another VM solution would likely have much better support for USB passthrough. Even with that, as @tom said you are likely to encounter troubles in a VM. https://stackoverflow.com/a/61089833 Has an example that might help you. I would confirm first that the device even shows up in Windows with ADB. https://developer.android.com/studio/releases/platform-tools Download platform tools and try running `adb list` If you want to keep trying, https://www.xda-developers.com/wsl-connect-usb-devices-windows-11/ might be a good article to read through on getting USB devices to show up in your WSL VM. ## Reply by Bright Nnadi · 2022-07-27 21:50:18 UTC @tom Great, yeah I was using that VOXL CAM but I just mailed to y'all today but I'm hoping one gets to me on time, because I am supposed to be using it for a project. I will load the Ubuntu desktop on another device when I am done. ## Reply by Bright Nnadi · 2022-07-27 21:52:44 UTC (in reply to Steve Turner) @Steve-Turner Thanks Steve, i'm sorry I thought you were a member but I will look into this and let you know how it goes. ## Reply by Bright Nnadi · 2022-08-05 18:19:16 UTC @tom Hey tom, so i received my new VOXL-CAM and i Ubuntu ready too. I am trying to configure ROS on VOXL but I am getting some errors there. ## Reply by tom (ModalAI staff) · 2022-08-05 18:43:59 UTC @Bright-Nnadi Please open a new forum thread with a description of your issue. Our team will get better eyes on it that way ## Reply by Bright Nnadi · 2022-08-05 18:48:46 UTC (in reply to tom) @tom thanks